In the case of purchasing a ticket through a travel agency, the ticket change/refund policies may differ so please request to your relevant ticketing office for any changes/refund for your ticket.
- Ticket change fee and cancellation charge fee will be exempt if you purchased a ticket and requested for ticket change/refund on the same day
(If ticket is purchased and cancelled the next day, fees and cancellation charge will be imposed based on the flight departure date)
- If you purchased a ticket through homepage/mobile app/customer service center/airport station and request for a refund within 24 hours, the cancellation charge fee will be exempt
However, if you are a no-show passenger, cancellation charge fee and reservation fee will be imposed regardless of the ticket point of purchase. For detailed explanations regarding refunds, please refer to our homepage [Book > Reservation and Fare].