ReservationㆍPayment
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How to disable pop-up blocker on the homepage?
Please take the following actions according to the browser you are using. ■ Chrome - PC(Web) Select [More ⁝ > Se...
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What is EMV 3DS?
1: Understanding 3DS Authentication When making online payments with your credit card on Jinair's website, you might ...
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What is an e-ticket?
e-ticket is an electronic ticket, unlike previous paper tickets, you can easily issue it by calling the service cente...
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While using the website, I returned to the initial screen showing error messages such as "server error occurred" and "wrong access"
If you are inactive on the Jin Air website for more than 15 minutes, the session will expire and return you back to t...
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Can a third party take a ticket at the airport after purchasing the ticket?
Proxy check-in by a third party is not allowed and boarding passes can only be issued to the passengers themselves.Wh...
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I bought a ticket from the travel agency. Can't I check my reservation on the homepage?
If you have made a reservation in our homepage, mobile app, the customer center, and some online travel agencies, you...
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I lost my international flight ticket. Can I have it reissued?
After checking your personal information including your reservation number and ticket number, we can resend your e-ti...
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I did not receive e-ticket because I put the wrong email address. Can I get the e-ticket after changing my e-mail address?
If you make a reservation in the homepage, you cannot receive again. You can only print it out.In other cases, please...
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I bought a ticket, but when and where do I get it?
E-TICKET (electronic ticket) will be emailed and no paper ticket will be issued. Please bring the travel documents wi...
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I failed to purchase a ticket when the price was low. I tried to purchase a ticket again, but the price has increased.
While making a reservation, fares are temporarily unavailable for bookings to protect the fare you chosen. If a custo...
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My payment was not confirmed, and I received an error message saying transaction declined.
This error message is displayed when the Jin Air payment system receives a payment that is not recognized in their se...
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It's a double payment. What should I do?
In case of double payment, please use Q & A (1:1 customer inquiry , 02-1600-6200 customer service center) by providin...
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Can I pay with two credit cards?
You can pay with only one credit card. The Internet payment process requires the security of the payment information ...
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What are the payment options?
Payment methods are as follows: ▶ Homepage: Credit card, real-time account transfer, Naver Pay▶ Airport Offices: Cred...
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What is the age for infant or minor fare and how much is discounted?
Infants are from 7 days after their birth to two years old and their seats are not provided. Infant fare is 10% of ad...
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What is the age for minors?
For domestic flights, the child fare applies to children who are from 2 years old (24 months) to 13 years old (just b...
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My baby is 23 month old on departure date, but will be 25 month old when returning. Is an infant fare applicable?
<Domestic Flights> Infant fare cannot apply if she or he are more than 24 months old on the returning date.The infant...
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My child will be 24 months old on a domestic trip. What's the fare?
Domestic flight fares are based on the departure date of the flight and the date of the infant's birth.Free boarding ...
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How many months will an infant be able to board a plane after his or her birth?
Infants can fly from [7 days after her or his birth] on both domestic and international flights. It is considered tha...
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Do I have to reserve seats for infants for domestic flights?
Infants travelling with a guardian who are less than 24 months (on boarding date) after her or her birth can be admit...
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Can I use the second section of the ticket first? Do I have to use it in the order of my booked itinerary?
Ticket prices vary depending on the departure place and the ticketing place. Please use the tickets in the order of y...
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Why does the price look different on the same seat, on the same schedule?
Rates vary depending on the booking classes, even if they are the same schedule or the class level is the same. Also,...
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Why is the price different when I made a reservation for the same trip?
Jin Air operates four types of air fares: normal, discount, special discount and online. Each type of fare has also v...
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The airline ticket fare is a lot lower than when I have purchased my ticket. Will you please explain?
Jin Air operates a variety of ticket fares, and the price of the ticket can vary depending on the seating of the flig...
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Why is the price higher when I re-booked because there was an error during my ticket purchase?
Jin Air operates several booking classes, air fares vary depending on the classes.As air tickets are sold simultaneou...
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Even though the reservation has been completed, the remaining seats will still be marked with 9. Why is that?
Reservations for air tickets are divided into individual and group reservations (at least 10 seats). The maximum numb...
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I'd like to take the cello on the plane, can I buy an extra seat?
It is possible to purchase an additional seat for your musical instruments. However, because you are unable to use a ...
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If my body build is larger and one seat is too uncomfortable, will I be able to purchase an additional seat?
It is possible for international and domestic. For your airfreight fare, your payment will be twice the original amou...
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I changed my legal name but I have not received my ID card issued. How do I make a reservation?
Your name on the boarding pass and ID must match.If you changed your legal name but did not have a new ID, please mak...
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For an American route reservation (Guam, Honolulu) when is the destination information input due?
You are recommended to input them at the booking and ticketing but required to input within 72 hours before departure...
