ChangeㆍCancellation – Customer Support

After I purchased my international flight ticket, I used only one way. How much is the refund?

If the ticket you purchased is a partial refundable ticket, the refund will be calculated with the remaining amount o...

The credit card used at the time of purchase has been expired. Can I get a cash refund?

In this case, the refund will generally be made through the credit card company. Tickets purchased by credit card are...

I have canceled my reservation, but why is there a charge for the purchase still?

If you have canceled your reservation before making a payment, it should be canceled immediately. If the cancellation...

I refunded my ticket after purchase, but the payment amount was charged.

For Internet bookings, the amount will be charged to the credit card company at the time of purchase after you fill i...

When can I withdraw my credit card approval?

You can cancel the approval only when you make a full refund after purchasing it on the same day.

I bought my ticket with my credit card and I want to change it to a corporate card. Is it possible?

It is not possible to change the payment method and number of installment months for an already purchased ticket (Car...

I have purchased my airline ticket, but why did the departure time suddenly change?

The departure time for the flights may change suddenly due to weather conditions, airport fa\cilities, and others. If...

How do you inform passengers when a flight schedule changes?

If your flight schedule is changed, we will inform you of it through the mobile phone number you entered when making ...

My departure flight has been canceled due to weather conditions. Will I be able to refund my departure flight ticket and still use my return flight ticket?

[Domestic]In the case of the departure flight being canceled due to weather conditions, you are still able to use you...

My return flight has been canceled due to weather conditions. Will I be able to refund my return flight ticket and still use my departure flight ticket?

[Domestic]In the case of the return flight being canceled due to weather conditions, you are still able to use your d...

My flight was canceled due to weather conditions. Will I be able to refund my ticket on the Jinair website even if I purchased the ticket through a travel agency?

If the ticket is purchased through a travel agency, ticket refund through the Jinair website is unavailable, and you ...

Am I able to transfer my ticket to another person?

All tickets are only available for the person who is issued the ticket, and it cannot be transferred.

Is it possible to change the name of a boarding passenger?

Name change is not possible after purchase.Cancelled passengers should be refunded, and additional passengers should ...

The English name in the passport has hyphen (-), but there is no hyphen on the ticket name. Is there any problem with it?

If the name of the English letter on your ticket and passport is the same, a hypen between the names does not matter ...

The space in the ticket name is different from the one in the passport name. Is it okay?

If the name of the English letter on your ticket and passport is the same, a space between the names does not matter ...

I have inputed the wrong english name in my ticket. What should I do?

You may be rejected during the check in process if the spelling of the name on the passport and ticket are different....

Can I change reservation/get a refund online for the ticket purchased at the airport?

If the ticket is purchased by any methods except cash at the airport, please visit our homepage - [My Trip] to change...

Where should I contact to change my ticket abroad?

If you made reservations on the Jin Air homepage, please go to the Jin Air homepage.If you bought a ticket in the tra...

Can I change reservation/get a refund only for some people?

Reservation change or refund for some in the same reservation number can be made in the menu on the My page [Search/c...

Can I change reservation/get a refund only for my return flight?

You can change your reservation or refund in the menu on the My page [Search/change/cancel reservation]of the homepag...

Due to a sudden injury, I am unable travel. Will it be possible to waive the refund fee?

If you are unable to travel due to a sudden injury, you will need a medical certificate issued by the medical institu...

I have come to find out about my pregnancy very late. Will it be possible to waive the refund fee?

It is possible to waive the refund fee if you you provide proof of your pregnancy clearly stating the date of your pr...

I cannot fly because of illness/pregnancy. Can I get a refund at no charge?

In case of illness/pregnancy, if you submit a Doctor’s note that mentions 'unable to fly', then you the fee exemption...

Due to personal reason, I could not use the ticket on departure day. What should I do?

If you cannot board after paying for your ticket, you can change your reservation or refund after paying for the serv...

The date of my departure flight has already passed. Will I be able to received a refund?

Although the date of your purchased ticket has already passed, you are still able to change your departure date or ca...

When is reservation change or refund due?

Reservations can be changed or cancelled after flight departure.However, depending on the fare type, handling policy ...

Although I purchased my ticket through a travel agency, is it possible to waive the refund fee on the same day of purchase?

If your ticket was purchased through a travel agency, please contact your point of purchase regarding your ticket.

When is the refund application due for an unused ticket?

Refund application period ○ Domestic flights: within 30 days from the expiration date of the ticket.○ International L...