ChangeㆍCancellation
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I want to know about the rules for refunding domestic flight ticket.
For domestic flights, the refund fee will be deducted, depending on the time of the refund. Tickets purchased from th...
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I want to know about the rules for refunding international flight ticket.
The refund policy for international flights varies depending on individual fare rule, so please check the applicable ...
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After I purchased my international flight ticket, I used only one way. How much is the refund?
If the ticket you purchased is a partial refundable ticket, the refund will be calculated with the remaining amount o...
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The credit card used at the time of purchase has been expired. Can I get a cash refund?
In this case, the refund will generally be made through the credit card company. Tickets purchased by credit card are...
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I have canceled my reservation, but why is there a charge for the purchase still?
If you have canceled your reservation before making a payment, it should be canceled immediately. If the cancellation...
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I refunded my ticket after purchase, but the payment amount was charged.
For Internet bookings, the amount will be charged to the credit card company at the time of purchase after you fill i...
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When can I withdraw my credit card approval?
You can cancel the approval only when you make a full refund after purchasing it on the same day.
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I bought my ticket with my credit card and I want to change it to a corporate card. Is it possible?
It is not possible to change the payment method and number of installment months for an already purchased ticket (Car...
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Can I change to other credit card for the payment?
When you change your payment card, you have to purchase with a new card after a refund. For a full refund of an exist...
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I have purchased my airline ticket, but why did the departure time suddenly change?
The departure time for the flights may change suddenly due to weather conditions, airport fa\cilities, and others. If...
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How do you inform passengers when a flight schedule changes?
If your flight schedule is changed, we will inform you of it through the mobile phone number you entered when making ...
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Can I get any information through my cell phone when my flight schedule changes?
If you enter your mobile phone information at the time of booking, the following information will be displayed in a t...
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My departure flight has been canceled due to weather conditions. Will I be able to refund my departure flight ticket and still use my return flight ticket?
[Domestic]In the case of the departure flight being canceled due to weather conditions, you are still able to use you...
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My return flight has been canceled due to weather conditions. Will I be able to refund my return flight ticket and still use my departure flight ticket?
[Domestic]In the case of the return flight being canceled due to weather conditions, you are still able to use your d...
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After using my departure flight ticket, my return flight has been canceled due to weather conditions. Will I be able to process a date change or refund for my return flight ticket on the Jinair website?
In the case of your return flight being canceled due to weather conditions after the usage of your departure flight t...
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My flight was canceled due to weather conditions. Will I be able to refund my ticket on the Jinair website even if I purchased the ticket through a travel agency?
If the ticket is purchased through a travel agency, ticket refund through the Jinair website is unavailable, and you ...
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In the case of my flight being delayed or cancelled due to weather condititions, will I be able to process a refund without any cancellation or penalty fees?
In the case of the flight being delayed or cancelled due to bad weather, ticket refund is available without cancellat...
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Can I get an automatic refund if my flight is canceled due to bad weather?
the case of the flight being delayed or cancelled due to bad weather, ticket refund is available without cancellation...
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Can I change my flight to another airline with the Jin Air ticket?
For the tickets purchased with special fares (discounts and promotions) from airlinesENDARSEMENT BOX on a ticket usua...
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Am I able to transfer my ticket to another person?
All tickets are only available for the person who is issued the ticket, and it cannot be transferred.
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I bought a ticket, but due to my schedule, I couldn't go. Can someone else use it?
All tickets can only be used by the person listed on the ticket and cannot be transferred to another person.
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Is it possible to change the name of a boarding passenger?
Name change is not possible after purchase.Cancelled passengers should be refunded, and additional passengers should ...
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The English name in the passport has hyphen (-), but there is no hyphen on the ticket name. Is there any problem with it?
If the name of the English letter on your ticket and passport is the same, a hypen between the names does not matter ...
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The space in the ticket name is different from the one in the passport name. Is it okay?
If the name of the English letter on your ticket and passport is the same, a space between the names does not matter ...
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I have inputed the wrong english name in my ticket. What should I do?
You may be rejected during the check in process if the spelling of the name on the passport and ticket are different....
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I bought the ticket at the travel agency. Can I change my reservation or get a refund in the Jin Air customer center or homepage?
A ticket purchased from a travel agency can be changed and refunded only through the very agency.However, reservation...
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Can I change reservation/get a refund online for the ticket purchased at the airport?
If the ticket is purchased by any methods except cash at the airport, please visit our homepage - [My Trip] to change...
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Where should I contact to change my ticket abroad?
If you made reservations on the Jin Air homepage, please go to the Jin Air homepage.If you bought a ticket in the tra...
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Can I change reservation/get a refund only for some people?
Reservation change or refund for some in the same reservation number can be made in the menu on the My page [Search/c...
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Can I change reservation/get a refund only for my return flight?
You can change your reservation or refund in the menu on the My page [Search/change/cancel reservation]of the homepag...
